The Sales Development Manager visits clients to understand needs and grow travel business. The role manages onboarding retention quarterly reviews and client follow up while keeping CRM and in house records current.
Job Description Sales Development Manager
Department Sales and Business Development
Reports to Branch Head
Role purpose
The Sales Development Manager grows the travel management company’s client relationships and revenue. The role focuses on regular client visits, understanding client needs and potential, identifying service gaps and sales opportunities, supporting approved client onboarding, and strengthening business continuity through consistent follow up and account reviews.
Key responsibilities
- Visit 8 to 10 clients per day and build relationships with client decision makers
- Understand client travel needs expectations service gaps challenges and business potential
- Record visit outcomes opportunities risks and agreed actions promptly in the CRM
- Discuss client updates and proposed actions with the Branch Head
- Coordinate internally to address client needs and follow through on commitments
- Support onboarding after required Finance approvals are obtained
- Visit and follow up with existing clients regularly to support service continuity and recurring business
- Closely track major lost and at risk clients and maintain timely updates and recovery actions in the CRM and company in house tools
- Complete quarterly reviews of client relationships service performance revenue and growth opportunities
- Prioritize business growth by identifying opportunities to increase client spend and expand use of company travel services
- Meet assigned targets for client visits CRM updates retention onboarding and business growth
Mandatory use of company tools
Use of the company CRM and in house tools is mandatory for client records visit reports opportunities follow ups reviews and business updates. Keep records complete and current. Exceptions are not permitted and manual tracking should be avoided at all times. Escalate tool issues promptly to the Branch Head and follow their direction.
Qualifications and experience
- Bachelor degree in Sales Business Administration Travel and Tourism or a related field preferred
- Experience in sales development business development account management or client relationship management
- Experience in travel management travel agency hospitality or a related service industry is an advantage
- Strong skills in customer relationship management and CRM systems
- Valid driving licence may be required depending on the location and travel arrangements
Skills and attributes
- Strong relationship building communication and presentation skills
- Active listening and client needs analysis
- Business development negotiation and sales skills
- Excellent planning and time management
- Accurate and timely CRM documentation
- Ability to identify client risks retention opportunities and growth potential
- Effective collaboration with branch leadership and internal teams
- Professionalism reliability and sound judgment
Key performance measures
- Completion and quality of planned daily client visits
- Timeliness and completeness of CRM and in house tool updates
- Client onboarding and retention
- Follow up and recovery of lost or at risk clients
- Completion of quarterly client reviews
- Revenue growth and increased business from existing clients
- Completion of agreed client actions and business plans
